Security Deposit
Security Deposit When Booking By Card
If you book by card, the security deposit isn't actually taken from your account. Instead, on the day before/the day of your arrival at Edward Place, our system will reserve your security deposit automatically using the card you authorised for your booking.
There is no payment taken at this point, but it is pre-authorised (set aside) in case it needs to be taken, therefore you may need to verify it if you have two factor authentication on your card.
Once your stay is complete, subject to no issues, the money is then released back to your card automatically.
Security Deposit When Paying By Bank Transfer
If you choose to book and pay by bank transfer, sometime prior to your arrival at Edward Place you will need to make a bank transfer to cover your security deposit.
We will provide the bank details for your transfer by private message.
Once your stay is complete, subject to no issues, the money will then be refunded back to you via bank transfer.
In order make the transfer we will need your preferred bank account details to send it back to. These can also be sent by private message.
Loss Of Security Deposit
The security deposit is designed to protect us from potentially negligent, abusive or anti social situations, which occur on the very rarest of occasions.
Below are some examples of situations where you may lose your security deposit.
- Smoking or drug use inside the building.
- Having more guests stay than you have booked for.
- Failing to check out on time without prior arrangement.
- Reckless damage to property or contents.
- Theft of contents including laundry provided (towels etc).
- Anti social behaviour which affects other guests or neighbours.
Please note. We do not itemise the cost of various items in order to recover their value.
As we only take the security deposit in exceptional circumstances, the FULL deposit will be lost in the event that it is taken.